{"id":13712,"date":"2017-06-27T06:45:25","date_gmt":"2017-06-27T04:45:25","guid":{"rendered":"https:\/\/staging.limage-et-le-livre.com\/faq\/"},"modified":"2025-03-19T17:09:41","modified_gmt":"2025-03-19T16:09:41","slug":"faq","status":"publish","type":"page","link":"https:\/\/limage-et-le-livre.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t
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What are the fees for online orders?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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<\/td>\nFrance m\u00e9tropolitaine<\/td>\nFrance Outre mer<\/td>\nEurope<\/td>\nMonde<\/td>\n<\/tr>\n
Cat\u00e9gorie 1<\/td>\n7 \u20ac<\/td>\n11 \u20ac<\/td>\n15 \u20ac<\/td>\n25 \u20ac<\/td>\n<\/tr>\n
Cat\u00e9gorie 2<\/td>\n9 \u20ac<\/td>\n16<\/td>\n17<\/td>\n30<\/td>\n<\/tr>\n
Cat\u00e9gorie 3<\/td>\n11<\/td>\n21<\/td>\n20<\/td>\n40<\/td>\n<\/tr>\n
Cat\u00e9gorie 4<\/td>\n15<\/td>\n32<\/td>\n25<\/td>\n60<\/td>\n<\/tr>\n
Cat\u00e9gorie 5<\/td>\n25<\/td>\n50<\/td>\n40<\/td>\n100<\/td>\n<\/tr>\n
Cat\u00e9gorie 6<\/td>\nnous contacter<\/td>\nnous contacter<\/td>\nnous contacter<\/td>\nnous contacter<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

Remarque\u00a0:<\/strong> pour les articles volumineux de plus de 10 kg, seule la livraison par transporteur est applicable et les frais de port seront calcul\u00e9s \u00e0 la fin de la commande et vous seront factur\u00e9s en sus du montant de la commande.<\/p>\n

Vous pouvez \u00e9galement retirer votre commande au magasin, situ\u00e9 au 12, rue Jacques Peirotes 67000 Strasbourg.<\/p>\n

Que se passe-t-il pr\u00e9cis\u00e9ment apr\u00e8s avoir command\u00e9 ?<\/p>\n

Votre commande est prise en charge par L\u2019image et le Livre d\u00e8s que le r\u00e8glement en ligne est effectu\u00e9 et la commande confirm\u00e9e.<\/p>\n

Vous recevez une confirmation automatique de prise en charge de votre commande.<\/p>\n

Un mail de confirmation d\u2019exp\u00e9dition vous sera envoy\u00e9 d\u00e8s que votre colis sera pris en charge par la soci\u00e9t\u00e9 de transport et de livraison.<\/p>\n

Que dois-je faire si mon achat ne me convient pas ?<\/p>\n

En vente \u00e0 distance, vous b\u00e9n\u00e9ficiez d’un d\u00e9lai de r\u00e9tractation de 14 jours, si votre achat re\u00e7u ne vous convenait pas ou n’\u00e9tait pas conforme \u00e0 la description, les frais de port restent \u00e0 votre charge.<\/p>\n

Quel est le d\u00e9lai de livraison ?<\/p>\n

Dans la mesure du possible, les commandes sont exp\u00e9di\u00e9es dans les 48 heures suivant la r\u00e9ception de leur r\u00e8glement, au plus tard dans les 7 jours.<\/p>\n

Lors de certaines p\u00e9riodes calendaires tr\u00e8s denses ou lors de situation exceptionnelle, le d\u00e9lai peut exceptionnellement s\u2019allonger ; veuillez d\u2019avance nous en excuser.<\/p>\n

Quels moyens de paiement sont accept\u00e9s ? Les moyens de paiement sont les suivants :<\/p>\n

Carte bancaire (VISA, Mastercard, Maestro, American Express) pour le site internet,<\/p>\n

Ch\u00e8ques et esp\u00e8ces en magasin et sur les salons.<\/p>\n

Quel transporteur est-utilis\u00e9 pour la livraison ?<\/p>\n

La Poste – Collissimo sont utilis\u00e9s pour les envois courants.<\/p>\n

Fedex, UPS ou DHL sont susceptibles d\u2019\u00eatre utilis\u00e9s, notamment pour les envois plus volumineux.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tWhat exactly happens after placing an order?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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Your order is processed by L'Image et le Livre as soon as the online payment is completed and the order is confirmed.
You will receive an automatic confirmation that your order is being processed.
A shipping confirmation email will be sent to you once your package has been handed over to the shipping and delivery company.<\/p>\r\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tWhat should I do if I am not satisfied with my purchase?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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For distance selling, you have a 14-day withdrawal period if the purchase you received does not meet your expectations or does not match the description. Return shipping costs will be at your expense.<\/p>\r\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tWhat is the delivery time?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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Whenever possible, orders are shipped within 48 hours of receiving payment, and no later than 7 days.<\/p>

During busy calendar periods or exceptional situations, the delivery time may be extended; we apologize in advance for any inconvenience.<\/p>\r\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tWhat payment methods are accepted?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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The accepted payment methods are as follows:<\/p>\r\n

Credit card (VISA, Mastercard, Maestro, American Express) for the website,
Checks and cash in-store and at trade shows.<\/p>\r\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tWhich carrier is used for delivery?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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La Poste \u2013 Colissimo is used for regular shipments.
FedEx, UPS, or DHL may be used, especially for larger shipments.<\/p>\r\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

What are the fees for online orders? France m\u00e9tropolitaine France Outre mer Europe Monde Cat\u00e9gorie 1 7 \u20ac 11 \u20ac<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-13712","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/limage-et-le-livre.com\/en\/wp-json\/wp\/v2\/pages\/13712","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/limage-et-le-livre.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/limage-et-le-livre.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/limage-et-le-livre.com\/en\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/limage-et-le-livre.com\/en\/wp-json\/wp\/v2\/comments?post=13712"}],"version-history":[{"count":0,"href":"https:\/\/limage-et-le-livre.com\/en\/wp-json\/wp\/v2\/pages\/13712\/revisions"}],"wp:attachment":[{"href":"https:\/\/limage-et-le-livre.com\/en\/wp-json\/wp\/v2\/media?parent=13712"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}